Did you realize that you can benefit future patients and your healthcare professional at the same time just by submitting a short, honest review online?
Seeing that an increasing number of people rely on online reviews in identifying a healthcare professional, simply sharing your experiences can push someone to finally attain the help they require. Plus, you can facilitate your hearing care provider to address any issues that could strengthen the practice—in turn producing a positive experience for potential patients.
Are you ready to make a difference? Listed below are four additional reasons you should review your hearing care provider online.
1. It’s easy to post a review online
Many hearing care providers have a website with a web page dedicated to reviews, and this is the preferred place to start. Quickly navigate to the website, find the review link, and write a brief review directly on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people to finally seek the assistance they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust web-based reviews as much as personal suggestions.
This means 8 out of every 10 individuals will take your review as seriously as a personal referral. So if you had a great experience, posting a positive online review is without question the best way to get the message out, encouraging other people to get the same quality of care.
3. You can help establish a fair picture of the practice
Research indicates that people are appreciably more likely to publish reviews after a bad experience than after a positive one. This generates a negativity bias that can present the practice in a bad light.
No one is perfect—and no practice is either. Whether the negative reviews are warranted or not, they will get submitted. And if the positive experiences go undocumented, this will generate a distorted picture. If you think that the practice deserves a good reputation, you can help them out by submitting a positive review.
4. You can help your hearing care provider fix the patient experience
We promote honest, respectful reviews, without consideration to whether those reviews are positive or negative. But we also feel that seeking to resolve issues privately is the ideal place to start.
If you’ve had an unfavorable experience, it’s always best to first get in touch with the practice in private. Quite often, the issues can be settled whereby both parties are satisfied. However, if the issues were not dealt with to your satisfaction, you may believe that your negative experience must be shared.
If that’s the case, in the name of honesty, you may want to publish respectful recommendations that can help the provider strengthen the patient experience. This ultimately helps the practice and brings about a more rewarding experience for potential patients.